Publications

  • Bernard, G., & Andritsos, P. (2019). Contextual and Behavioral Customer Journey Discovery Using a Genetic Approach. In: 23rd European Conference on Advances in Databases and Information Systems At: Bled, Slovenia (ADBIS’19).
  • Bernard, G., & Andritsos, P. (2019). Accurate and Transparent Path Prediction Using Process Mining. In: 23rd European Conference on Advances in Databases and Information Systems At: Bled, Slovenia (ADBIS’19). Best Paper Award
  • Bernard, G., & Andritsos, P. (2019). Discovering Customer Journeys from Evidence: a Genetic Approach Inspired by Process Mining. In: 31th International Conference on Advanced Information Systems Engineering (CAiSE’19).
  • Bernard, G., & Andritsos, P. (2018). CJM-ab: Abstracting Customer Journey Maps using Process Mining. In: 30th International Conference on Advanced Information Systems Engineering (CAiSE’18).
  • Harbich, M., Bernard, G., Berkes, P., Garbinato, B., & Andritsos, P. Discovering Customer Journey Maps using a Mixture of Markov Models. In IFIP 2.6 International Symposium on Data-Driven Process Discovery and Analysis (simpda2017)
  • Bernard, G., & Andritsos, P. (2017). Cjm-ex: Goal-oriented exploration of customer journey maps using event logs and data analytics. In 15th International Conference on Business Process Management (BPM2017).
  • Bernard, G., & Andritsos, P. (2017). A Process Mining Based Model for Customer Journey Mapping. In: 29th International Conference on Advanced Information Systems Engineering (CAiSE’17)
  • Bernard, G., Boillat, T., Legner, C., & Andritsos, P. (December 2016). When sales meet process mining: A scientific approach to sales process and performance management. In: International Conference on Information Systems (ICIS2016)

Press Coverage / Impact

  • Bernard, G., Boillat, T., Legner, C., & Andritsos, P. (September 2016). Le Process Mining appliqué aux ventes (in French) In: ICT Journal (Swiss IT magazine)
  • What No One Tells You About: Customer Journey Mapping Can Be Paired With Process Intelligence